📞 PHONE SUPPORT (US-Based)
+1 (424) 250-4182
Best for: Urgent order issues, refund processing, shipping questions, troubleshooting
Phone Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
📧 EMAIL — GENERAL SUPPORT
help@spark-tek.co
Best for: Product questions, general inquiries, feedback
Response Time: Typically within 24–48 business hours
📧 EMAIL — CUSTOMER CARE & REFUNDS
help@spark-tek.co
Best for: 30-day money-back guarantee refund requests, return shipping, billing issues
Response Time: Typically within 24–48 business hours
═══════════════════════════════════════════════════════════════════════
WHAT TO CONTACT US ABOUT
═══════════════════════════════════════════════════════════════════════
How Can We Help You Today?
🛒 Order Status & Shipping Updates
Already placed an order? Email us your order number and billing name. Our team will look up your shipment status.
💸 30-Day Money-Back Refund Requests
Not fully satisfied? Email help@spark-tek.co within 30 days of delivery with:
- Your full name
- Order number
- Reason for return
- Photos showing product condition
Our team will provide return shipping instructions.
🔧 Setup & Initial Use Troubleshooting
Common questions:
- First charge time (4-5 hours for initial charge)
- Battery not holding charge (try a full discharge + recharge cycle)
- Suction seems weak (check filter cleanliness)
- Attachments not connecting (verify the quick-snap mechanism)
🧰 Maintenance Questions
Common maintenance issues:
- Filter cleaning schedule (every 4-6 weeks typical, 2-3 weeks for heavy use)
- Battery care for maximum lifespan
- Dust cup emptying techniques
- Brush head cleaning (tangled hair removal)
🐕 Pet Hair Performance Questions
Pet hair specific questions:
- Best attachment for pet hair (brush head)
- Filter maintenance for multi-pet households (every 2-3 weeks)
- Best mode for heavy shedding (Standard Mode for most, Boost for heavy sessions)
- Multi-unit recommendations for multi-pet households
🚗 Car Detailing Questions
Car-specific questions:
- Best attachment for car interior (crevice tool for tight spaces, brush head for upholstery)
- Battery life for typical car cleanup (32-38 min Standard Mode covers 1-2 cars)
- Storing in car between sessions (room temperature recommended)
🏠 Multi-Unit Package Planning
Need help determining which package size? Contact us with:
- Household size and pet count
- Rooms needing coverage
- Primary use cases (kitchen, bedroom, car, etc.)
- Budget considerations
General Guidelines:
- Single household, single use: 1-pack ($69.99)
- Couples or 2-floor home: 2-pack ($129.98)
- Multi-room family + car: 3-pack BEST VALUE ($149.97)
- Large household or multi-pet: 4-pack ($179.96)
🆕 Pre-Purchase Realistic Expectations
Wondering if the HomePro V12 suits your needs? We provide honest guidance:
- ✅ Best for: Pet households, car owners, apartment dwellers, busy families
- ✅ Best for: Quick cleanups, secondary vacuum role
- ⚠️ NOT for: Primary whole-home vacuum replacement
- ⚠️ NOT for: Hour-long continuous cleaning sessions
- ⚠️ NOT for: Wet messes or large debris
We provide realistic expectations — NOT inflated marketing claims.
🛡️ Counterfeit Concerns
Worried you received a counterfeit? Check:
- Did you order from the official source?
- NOT from Amazon, eBay, TikTok Shop, or other third-party platforms
- Verify packaging, accessories, and quality
═══════════════════════════════════════════════════════════════════════
FAQ BEFORE CONTACTING US
═══════════════════════════════════════════════════════════════════════
Quick Answers to Common Questions
❓ How long does shipping take?
US delivery typically 5-14 business days after order processing (1-3 business days). Tracking provided once the order ships. Shipping costs calculated at checkout.
❓ How do I start a refund within the 30-day window?
Email help@spark-tek.co with your order number and "Refund Request" in the subject. Customer pays return shipping. Refund processed 7-14 business days after product return.
❓ How many units do I need?
A single unit is suitable for most users. 2-pack for couples or multi-floor homes. 3-pack BEST VALUE for multi-room + car coverage. 4-pack for large/multi-pet households.
❓ Will the HomePro V12 work as my primary vacuum?
No — it's designed as a secondary vacuum for quick cleanups. Keep your main upright/stick vacuum for whole-home weekly cleaning.
❓ Is it safe to leave plugged in continuously?
Modern lithium-ion handles continuous charging safely, but conservative practice recommends unplugging after a full charge for maximum battery lifespan.
❓ Does the warranty cover battery replacement?
The manufacturer warranty covers manufacturing defects. Normal battery degradation after 500+ charge cycles is NOT covered. Battery replacement may be necessary after 3-5 years.
❓ Can I use the HomePro V12 in my car?
Yes — car interior cleaning is one of the most popular use cases. The crevice tool reaches tight spaces, and the brush head handles upholstery.
❓ Will it work for fine pet hair (like bichons or Persian cats)?
Yes — verified across multi-pet households including bichon breeders. It may require more frequent filter cleaning (every 2-3 weeks) for heavy fine-hair use.
❓ Can I leave the device fully charged for weeks at a time?
Modern lithium-ion battery management handles this safely, but for maximum lifespan, use the device regularly and avoid leaving it fully charged for extended periods without use.
❓ What happens after the 30-day window?
After 30 days, the standard manufacturer warranty applies for manufacturing defects only. Normal use, accidental damage, and battery degradation are NOT covered after 30 days.
═══════════════════════════════════════════════════════════════════════
RESPONSE TIME EXPECTATIONS
═══════════════════════════════════════════════════════════════════════
How Quickly Will We Respond?
📞 Phone: Live support during business hours (Mon–Fri, 9 AM–6 PM EST). Voicemails returned within 1 business day.
📧 Email: 24–48 business hours for most inquiries. Refund and shipping issues are typically prioritized.
If you don't receive a response within the expected timeframe, check your spam/junk folder before sending a follow-up.
═══════════════════════════════════════════════════════════════════════
IMPORTANT NOTE FOR REFUNDS
═══════════════════════════════════════════════════════════════════════
A Note Before Your Return
Our 30-Day Money-Back Guarantee is designed to give you a real, risk-free trial. To make the most of your trial:
✅ Install immediately after delivery (full initial charge 4-5 hours)
✅ Test across multiple use cases within the first 2 weeks (pets, car, kitchen, upholstery, stairs)
✅ Use the device in different scenarios (Standard Mode, Boost Mode, with different attachments)
✅ Document specific issues with photos/video
✅ Set realistic expectations (mid-tier handheld, not premium Dyson)
✅ Compare to traditional alternatives' costs (primary vacuum + handheld)
If after thorough testing the HomePro V12 doesn't deliver value for YOUR specific household, we're happy to process your refund.
⚠️ Before Initiating a Refund:
- Customer pays return shipping costs (calculated based on location)
- Product must be returned with all accessories (charging adapter, attachments, wall mount)
- Refund processed 7-14 business days after product receipt
- Refund covers product cost only (not original or return shipping)